Terms & Conditions

The following listed statements are the ‘Terms and Conditions’ that will guide the relationship between YOU ( might also be referred as ‘Client’ below ) and MountMemory ( might also be referred as ‘Us’ below ). By booking a trip with us, it is taken for acceptance that you have read the Terms and Conditions and are in agreement with it in full terms. On booking a trip with us, it is also taken for acceptance that you agree to be bound by the laid terms and conditions, the cancellation policy and certain limitations of liability. We, i.e You and Us will be guided by this Terms and Conditions to resolve any legal or other disputes that may arise during the trip.

TRIP:

Any treks, expeditions, photography tours, or any other product which you will buy from us is referred to as TRIPS.

Booking A Trip

All of our trips need to be registered for by filling up a registration form and following the booking processes and successful receipt of payments. A booking ONLY COMES TO EXISTENCE after we send a confirmation email from us stating the same. Before that, there is no existence and meaning of this Terms and Conditions.

Before a trip is booked by you, we are in no obligation of any sorts and may change the price, itinerary or service agreement of a trip, be it multiple times. Once a trip is booked, this Terms and Conditions stands valid, as our legal guiding rules.

CANCELLATION OF A TOUR BY MountMemory:

MountMemory reserves the right to cancel any trip you booked with us, unless guaranteed to run beforehand The cancellation of a trip by us might be because of several reasons which are not under our control.

Call Off – Before The Trip Start Date:

Due to natural disasters, flight cancellation, consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other similar situations, we may cancel the trip. Such cases are beyond our boundaries and MountMemory do its best to come to your help. On such occasions, MountMemory will refund the trip fee. We will be guided by our Cancellation Policy for the amount to refund and the date of such interventions will be accepted as the cancellation date.

Call Off – After The Trip Start Date:

Due to similar reasons as stated above, an ongoing trip might have to be cancelled midway. On such occasions, we will try our best to co-operate with you. However, no refunds will be made.

In any such cases, MountMemory will not be held responsible for any incidental expenses or collateral losses or damages that the Client may have incurred as a result of the booking the trip, such as visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.

MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS:

All of our trips demands a certain level of fitness and medical health. For some of our trips, you need to fill our medical certificate with correct information. In any case, the information stated by you or your doctor in the medical certificate will be treated as correct, and we won’t be scrutinizing it. MountMemory has all the right to cancel or abandon a trip for the individual due to medical risks or fitness issues, before or in the middle of an ongoing trip. On such cases, no refund will be made for the remaining part of the trip cost whatsoever.

Some trips may be unsuitable for Clients due to age, mobility, pregnancy or physical or mental conditions. It is the Client’s responsibility to check prior to booking. MountMemory is not required to provide any special facilities unless it has agreed to do so in writing. The Company will do its best to meet Clients special requests, but such requests do not form part of the Contract and therefore the Company is not liable for not serving these special requests.

INDEMNITY AND RISK OF LIFE ADVENTURE UNDERTAKEN:

You understand that venturing in the high altitude and indulging in adventurous activities like trekking and mountaineering expeditions may expose you to inhospitable conditions which may pose serious risks to you in forms of physical or medical injury, and might even result in your death.

You have given a consent that you have undertaken this trip with MountMemory Pvt. Ltd. at your own volition, cost and risk, and will not hold Mountmemory Pvt. Ltd. or any of its representatives and staffs, responsible for any unforeseen consequences that can happen to me on this trek or expedition.

RESPONSIBLE TRAVEL

At MountMemory we believe in sustainable tourism through responsible travelling and it is one of our prime pillars of the organization. In all of our trip, we focus on keeping the mountains clean, benefiting the local community through our travels into their place and conservation of the natural flora and fauna of the place. We try to leave the mountains in better conditions than what we got into it. We make sure that in any case, we i.e our clients and staffs cause no harm to the environment at any cost. If possible and feasible, we even put voluntary efforts to clean the mountains and raise awareness amongst the local community. Irresponsible behavior with the environment will not be tolerated and we may also consider excluding the culprit from the group. In such cases, no refunds whatsoever will be made.

TRIP LEADER, SAFETY AND AUTHORITY

All our trips will be headed by a trip leader who will be a Himalayan High representative. In all the cases he will be guiding the clients to safety norms and will put all his efforts to keep the group safe, healthy, comfortable, motivated and take towards successful completion of the trip. In case of any unforeseen conditions like bad weather, medical evacuation, etc, it is the Trip Leader who will take the decision of the further itinerary or course of action based on his experience, judgement of the situation and safety of the entire group. He, and only he, has the sole right to take the decision with regards to the course of action and itinerary on the field for the safety and benefit of all the members in the group.

TRAVEL INSURANCE:

We DO NOT provide insurance of any kind. Adequate and valid travel insurance is advisable for all travelers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue, air ambulance where applicable) and personal liability. You must carry proof of insurance with you and produce it when required. You need to make sure that your insurance covers ADVENTURE ACTIVITIES like trekking and mountaineering at the required altitude.

CHANGES IN THE ITINERARY:

Please note that mountain adventures are always unpredictable. Bad weather in mountain regions can cause flight delays, road blocks, or getting stranded in one place, etc. In such cases, we will be required to change the itinerary as per the situation. The itinerary will be changed with the best intentions to complete the trip as much as feasible, for everyone in the team. Such changes will always be made to keep the total number of days in the trek to be unchanged, If for any case, where the number of days increases, extra cost for the day needs to be borne by the clients for the extra days. The amount will be calculated by MountMemory office/staffs. In no case any refund will be made if the trip is cancelled in the middle due to situations beyond our control. However, every effort will be made to adjust the remaining days to change to some other itinerary.

Moreover, MountMemory does not accept any responsibility for costs incurred as a result of missed flights, trains or buses, but would assist to make alternative arrangements wherever possible. Please also note that while on the field, we may have to make some changes in the itinerary due to unforeseen circumstances.

DOCUMENTS TO BE CARRIED

You must carry a valid photo identity card like passport, voter’s ID or aadhar card. These documents might be required for issuing various permissions required to travel. MountMemory is not responsible for the safety of these documents; It is advised that proper care be taken to protect your documents from getting damaged due to rain, theft, misplacement, etc. Also, please carry 2 passport sized photos. Many permits require them. It will only be used when required.

Also, very importantly, carry MountMemory Travel Disclaimer and Medical Certificate in original copies which needs top be submitted to the trek leader in the base camp.

INJURIES AND EVACUATION:

MountMemory would not be financially liable for any injury/health conditions/emotional or other conditions suffered by the client during the trip. Similarly, our package cost does not include any personal insurance. We advise the clients to take adequate insurance packages, including medical emergencies and evacuation by Helicopter, wherever available and required.

However, MountMemory will take all the necessary care required to take care of any injuries. The team will be accompanied by a Team Leader who will handle required first aids and work out the evacuations.

What if you get injured in middle of the trek ?

Such situations will be treated as emergency and we will act according to the seriousness of it. While sometimes we may require to give you full attention, without affecting the entire team. While on other occasions, it might be a minor injury and treated accordingly, with importance. If we require to send you back, we will accompany a helper with you, who will take care of you and take you down to safety. The entire team is expected to cooperate fully on such occasions. We will abide by our Terms of Travel for such situation, and you are expected to read it before you join one of our fixed departures.

Can emergency to some individual in the group disrupt your plan and schedule ?

We plan strictly to stick to the planned schedule and keep the group shielded from individual emergencies. However, sometimes a bad case of emergency can disrupt the entire plan as we prioritized to save a life first. We take with us enough extra resources so as to answer the individual emergency without disrupting the plan of other unaffected trekkers in the team. However, if the condition is too serious, others in the group might get affected due to this as well. This might be a little compromise in service promised, change in itinerary, etc. It seldom happens, but there is a chance for that. Cost escalation for unscheduled return from the trek will not be borne by us.

Cost of an emergency situation ?

All the expenses made during an emergency situation or unplanned situation has to be borne by the individual trekker. We will assist with all our knowledge, information and connections to respond to that emergency immediately and get you back to safety.

SERVICES MISSED OR UNUSED OR UNSCHEDULED RETURN:

There will be no discounts or money refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.

Cost escalation for unscheduled and unplanned return from the trek will not be borne by us.

THEFT ON TRIP

MountMemory will not be responsible for any theft or loss of personal belongings on the travel duration. It is upto the client’s top take care of their personal belongings. However, Himalayan High will try their best to act to the situation, but not legally liable to do so, by taking proper actions including reporting to local police administration, talking to locals, etc. A travel insurance taking care of theft on tour is advised for this matter.

UPDATING OF TERMS AND CONDITIONS:

MountMemory reserves the right to update and amend these terms and conditions at anytime. It is the responsibility of the Client to keep updated with any changes. The current version of terms and conditions will always be found on the website www.themountmemory.com and will be the terms referred to in any dispute.

Cancellation Policy

Any cancellation by a Client must be made in writing and acknowledged by the Company. The date on which the request to cancel is received by MountMemory will be accepted as the Cancellation Date and hence determine the cancellation charges applicable. Mentioned below are our cancellation charges.

In case you wish to cancel your trek please e-mail us at info@themountmemory.com
1- Cancellations up to 21 days prior to departure date – 70% refund
2- Between 21 days to 14 days prior to departure – 50% refund
3- Between 14 days to 10 days prior to departure- 30% refund
4- Less than 10 days of departure – No refund or you can transfer your trek (same batch date & same trek) to your dear one.

Note:-
a) Change of trek batch date is dependent on the availability of seats in the batch.
b) In case of transferring a trek to your dear one, he/she should satisfy all the mandatory requirements lay down by MountMemory.
c) MountMemory holds the right to change/cancel the policies, without prior notice. Refund Policy

The applicable refund amount will be processed within the 10 working days.

Cost Inclusions

• Accommodation
• Cost of transport (Dehradun to Dehradun)
• Meals(Veg & Non-Veg)
• High Rated Equipments
• All Permits
• Expert Trek Leader & Guide
• Sleeping bags supported with Warm Fleece Sleeping Bag Inners For Extra Hygiene and Warmth
• All required camping gears with Separate Dining and Kitchen Tents and toilet tents
• High Altitude Medical Kit with medically sound trek leader
• Expert and Knowledgeable Trek Leader & local guide with cooks, helpers, etc
• Micro spikes and Gaiters to all trekkers

Cost Exclusions

• BAGGAGE OFFLOAD: Extra at INR 500 per bag per day.
• Food purchased outside our fixed menu
• Travel Insurance
• Anything out of the Inclusions list
• Personal Trekking Gears ( everything required can be rented from us at discounted rate if booked well on time